Return policy

We are entirely convinced that you will love your brand new MOAI board, nonetheless below you will find the return policy.

After receipt of the package, check that the items have been delivered in accordance with the order. If this is not the case, you should notify us within 14 days of receipt. You are entitled to cancel your order up to 14 days after receipt without notice. You will have 14 more days to return your product after cancellation. You will then be credited the full order amount including shipping costs. Only the costs for returning the item from your home to our store are at your own expense. If you use your right to return the product, the product will have to be returned to us in the original condition and packaging with all supplied accessories. To be absolutely clear, if the board has ever touched water you cannot return it anymore.

To use this right, you can contact us at [email protected] We will then refund the due amount within 14 days after your return has been received, provided that the product has been returned in good order.

Customer Service: +31 (0)85 3033716
Email: [email protected]
Goods should always be returned to us with sufficient postage paid.

We reserve the right to refuse returned items when the return conditions are not met.

 

Address return shipment:

Dealer Netherlands
Q-Watersports
Department: Returns MOAI
Hengelder 32
6902 PA Zevenaar, The Netherlands