Return & Refund Policy
We are convinced that you will love your brand new MOAI board, nonetheless below you will find our return & refund policy.
After receiving the package, please check that the delivered items are in accordance with your order. Please notify us within 14 days of receipt if this is not the case. You are entitled to cancel your order up to 30 days after receipt without notice. You will have 14 more days to return your product after cancellation. You will then be credited the full order amount of the product(s) you returned, including shipping costs for delivery. Only the costs for returning the item from your location to our warehouse are at your own expense. If you use your right to return the product, the product will have to be returned to us in the original condition and packaging with all supplied accessories. Unfortunately you are unable to return a product that has been in contact with water.
To use your right for return and refund, you can contact us at [email protected] or click the button on this page. We will refund within 14 days after your return has been received, provided that the product has been returned in good order.
Goods should always be returned to us with sufficient postage paid. We reserve the right to refuse returned items when the return conditions are not met.
For questions about our return & refund policy you can contact our customer service at:
Customer Service: +31 (0)85 3033716
Email: [email protected]
Shipping address to return your product:
Department: Returns MOAI
6902 PA Zevenaar